Our Careline during Covid-19

Following the latest government advice, many veterinary practices are reducing the treatments they can offer, in some cases, this means emergency care only.

Before contacting our Careline you might find the answer to your question in our guide to caring for your pets during Coronavirus (Covid-19).


Call any time: 0333 332 1926

If your pet seems unwell in the middle of the night, or if you have a general query about your pet’s health, wouldn’t it be helpful to have 24 hour advice at the end of a phone or online?

That’s why we have included access to the Scratch & Patch Careline for all our policyholders. The Careline is not all about emergencies, you can also get information about pet healthcare plus everyday advice and guidance.

You have unlimited access to this service.

Available 24 hours a day, 7 days a week

If you have any concerns about your pet:

  1. Dial 0333 332 1926
  2. You will be asked for your insurance policy number, shown on your schedule.
  3. You will then be asked to describe your concerns, questions or your pet’s symptoms
  4. The veterinary nurse will answer your questions and / or explain what you need to do next

Live Chat

NEW – Live Chat now available – if you would prefer a Live Chat with one of our expert Nurses follow this link https://vet-fone.co.uk/scratchandpatch/chat

Before you make a claim, your pet must have seen a vet for an expert assessment.

This is not a claims helpline. For more information on making a claim follow the quick link below.

About the Scratch & Patch Careline

The Scratch & Patch Careline is operated by the country’s most trusted veterinary helpline provider, VetsDirect Limited, they have been providing expert support and advice to pet owners for over 10 years.

The national team of highly experienced, RCVS registered veterinary nurses are able to answer your questions 24/7 on any matter regarding your pet’s health.

It is distressing when you think your pet is unwell and so your automatic response is to want to see a vet.

By using the Scratch & Patch Careline before you go to the vet, you can potentially save yourself the time, inconvenience and the cost of an unnecessary trip.

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