We hope that you do not need to make a claim under your policy. If you do the quickest and easiest way is to download and complete the relevant claim form and then return it to us:

To help ensure that your claim is reviewed efficiently please select the claim form based on how your policy number begins.

Policy numbers starting SNP0 and CHP0 please use these claim forms

Vet Fees and other claims except Third Party Liability Third Party Liability

Policy numbers starting PET0 please use these claim forms

Vet Fees and other claims except Third Party Liability Third Party Liability

The completed form can returned by email to:


or posted to:

Scratch & Patch Claims,

PO Box 800,



You can also obtain a claim form by calling our Pet Claims Team on:

0330 1026839 – Select Option 3 – calls may be recorded and monitored.

or emailing us using the email address above.

You need to have the following information to hand:

  • Your policy number
  • Your pet’s previous veterinary practice/s (if applicable)
  • Your previous address (if applicable)

The process is quick and easy to use. We can often pay your vet directly and quickly (subject to your and their agreement).

Your claim should be notified to us within 60 days of any incident. We will not pay any claims for vet bills that are 12 months old or older when they are sent to us.

To enable us to assess your claim quickly can you please return the claim form, fully completed, signed by you and the treating vet and stamped by the veterinary practice along with the required medical history and supporting documentation requested. 

Claims that do not have the required information or signatures will result in them being returned to you or the vet and can cause you significant delays.

Our customers’ claims experiences

Important information

If we request it, the attending vet, or your usual or previous vet must at your expense, provide us with all information about your pet, including its full clinical and medical history and / or the treatment provided.

You and your vet or other institution or person requested should complete the claim form without charge before it is sent to us. We can not process any incomplete claims and will request any outstanding information before proceeding with any claim.

Where requested by us, you will need to provide an original receipt, certificate or other form of proof issued to you, at your home address, showing your pets details, if relevant and providing itemised breakdown of the cost incurred and dates as appropriate. These are to be provided at your own cost.

If your pet dies or is euthanized and you are making a claim under your policy, you must arrange at your expense for your vet to certify your pet’s death stating the cause and date. If euthanized, we will need a certificate stating that this was necessary for humane reasons and to stop incurable suffering.


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