Unlike most pet insurers we don’t impose a co-insurance payment on any of our plans. Giving you confidence over what your costs will be in the event that you’ll need to claim.
What is co-insurance?
Co-insurance, sometimes known as co-payment, is an additional payment on top of an excess which you’ll be required to pay in the event of a claim. It is usually a percentage, typically between 10% and 20% of the value of the claim value. The benefit of co-insurance is that it can result in lower initial premium prices, however, in the event of a claim you’ll become liable for additional costs.
Be confident you're covered
Co-insurance payments can leave some uncertainty around the amount you would have to pay yourself. As if you need to claim you’ll be liable for both the excess on your policy, and a percentage of the claim total – the co-insurance payment.
To ensure the most certainty for our members when claiming we have a fixed excess of £100 or £125 per claim on dogs under 8 years old and cats under 10 years old. For dogs over 8 and cats over 10 years old then the excess increases to £250 or £275 per claim. Check your policy wording for the exact excess level.
For those customers with our pre-existing policies there will be an additional excess for accepted conditions. This is in addition to the standard policy excess.
We won’t ask you to pay a co-insurance payment.
Co-insurance and excess example:
Picture this: A successful claim made for £1,000 on a plan with a £100 excess and a 20% co-insurance payment.
This would result in the policy holder paying £280 towards the claim, with the insurer paying the remaining £720.
- Your excess payment
- Your co-insurance payment
- The insurer pays
Without a co-insurance on the policy, the insurer would pay £900 and the member would pay just the £100 excess.
Our other insurance features
Multi-pet discount
If you’re insuring 2 or more pets then you’ll receive a 10% discount off your total insurance premium. The offer applies to our Bronze, Silver, Gold, Premier and Premier Plus cover and will be deducted when calculating your quote.
95% claims paid
If the unfortunate situation arrives where you need to make a claim on your policy, we can assist by paying your claim fast and efficiently and often payments can be made directly to your vet – so long as you and they agree. In 2020 we paid 95% of all claims made.
Switch without the wait
It hasn’t always been easy to switch your pet cover, but we’re changing that. Most providers will impose a 14-day wait time for illnesses if you switch, but so long as you are an existing pet insurance holder when you switch to us, we won’t.
24/7 Careline access
The Scratch & Patch Careline which is available 24 hours a day, 7 days a week, is included for all cover levels. Our friendly UK based team are available whether you’re looking for pet care advice or looking for assistance with a quote or a claim.