Important information on Coronavirus (Covid-19)

Due to government restrictions and to keep staff safe, most of our administration and claims staff will be working at home. During this period we may have to call you back as we have lower team numbers in our call centres – to help us to continue to deal with your queries and provide our service, in the first instance please email admin@scratchandpatch.co.uk or claims@scratchandpatch.co.uk with your query and we’ll make sure we get back to you as soon as we can.

Payments during Covid-19

In the event that you run into financial difficulties and are unable to make your monthly payment, please contact us via admin@scratchandpatch.co.uk or call us on 0330 102 6839 so that we can try and find a solution to help you instead of cancelling your policy.

Policy administration

For assistance with a quotation, new business or an existing policy

admin@scratchandpatch.co.uk


Claims

For assistance with new and current claims

claims@scratchandpatch.co.uk

For information on making a claim follow the quick link below


Temporary opening times

Policy Administration

If you have requested duplicate plan documents, please be aware that they will be subject to delays because of reduced postal services caused by Coronavirus.

Monday – Friday: 9am – 5pm
Saturday, Sunday & Bank Holidays: closed

Claims

Monday – Friday: 9am – 5pm
Saturday, Sunday & Bank Holidays: closed

 

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