This statement sets out how Only Pets Cover Limited trading as Scratch & Patch (“we”, “us”, “our”)  use your personal data. Please read this notice as by using this site you agree to be bound by its terms. If you do not agree to be bound by these terms you must stop using the website immediately. Please check this page regularly for any changes to this privacy notice they will be posted on this page.

Protecting your privacy is important to us. We are committed to ensuring the privacy of all users of our services and as such your data will be held and processed in accordance with the Data Protection Act 1998. For the purposes of the Data Protection Act 1998, we are the data controller of your data.

What information we collect

We collect and use personal information to allow us to provide you with a quote. Such information may include your name, address, telephone number(s), email address, bank details, credit or debt card number and expiry date.

How we use your information

The information you supply may be used by us, service providers, agents and other companies we establish commercial arrangements with for insurance  product administration, customer research and to keep you informed by post, telephone, email or other means of our insurance products and services. In addition, your information may be used by us to keep you informed by post, telephone, email or other means of other products, offers and services we believe may interest you. If you do not wish to be contacted in respect of offers and services we believe may interest you, please select to ‘opt-out’ within your customer login area.

Where appropriate, we make checks with a licensed credit referencing agency and a record of any search will be made. We also exchange information with other insurers through various databases to help check information provided and also to prevent fraudulent claims and we will disclose information about you to regulatory authorities in response to formal requests.

We may only disclose your information to non-associated third parties in certain circumstances: in the event that we sell or buy any business asset, in which case we may disclose your information to the prospective seller or buyer; if our assets (or substantially all of our assets) are acquired by a third party then information held by us will be transferred; if we are under a duty to disclose or share your information in order to comply with any obligation, or to enforce our terms and conditions; or to protect our rights, property or safety, our customers or others.


We are committed to protecting your privacy and take our responsibilities regarding security of customer information very seriously. As your details are sent to us they are encrypted sing a system called Secure Socket Layer (SSL 128bit). You will see a padlock symbol at the top of all pages on our website to confirm this.

SSL serves three purposes:

1) It prevents impersonation so you can be certain you are dealing with us (click on the padlock to view our Registration Certificate).

2) It encrypts data so that others cannot read it.

3) It prevents others changing data that is being sent.

In addition, your data is stored behind a firewall on our internal systems; this prevents unauthorised people from gaining access to it.

Furthermore, as required by the Data Protection Act 1998, we follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorised access.”

It is your responsibility to ensure the safety of your login details. You should keep your password safe and ensure its privacy and not disclose the contents to anyone else. We will accept no responsibility or liability if a third party obtains or uses your password.


Under the Data Protection Act 1998 you have the right to see the personal data that we keep about you. Upon receipt of a written request from you and payment of a £10 fee we will provide you with full details of all information we hold. If you believe that the information that we have on record for you is incorrect or you need to update your details please contact us.

Our site may link to other websites which may be accessed through our site. We are not responsible for the data policies or procedures or the content of these link websites.


Whilst using this site, some information is collected automatically using ‘cookies’ or local storage. We use cookies on our website to help us provide customers with the best possible online experience. If you continue to browse our website we assume that you agree for your web browser to receive all cookies served by our site.

A cookie is a small text file that is sent to your web browser and stored in the memory of your device when you visit a website. Cookies can be useful because they enable collection of user data and analysis of how the website is being used by visitors, to optimise and create the best possible customer experience.

Some cookies are temporary to your browsing session and are deleted every time you close your browser where as other cookies remain on your device until they expire or you delete them. We use cookies to:

  • To recognise your computer when you visit our website
  • To improve the website’s usability
  • To track you as you navigate our website
  • To analyse the use of our website

We use the following types of cookies:

  • Session cookies – these keep track of progress when you are performing various actions on the site such as obtaining a quote.
  • Tracking cookies – these track actions you performed whilst using our site.
  • Analytics cookies – this site uses analytics cookies provided by Google Analytics. We only use trusted web analytics platforms that provide statistical insight into interaction and behaviour of website visitors.

Most web browsers automatically accept cookies however you can usually modify your browser settings to decline cookies if you prefer. If cookies are already on your system, you can delete them. Please note, disabling or declining cookies may impact the functionality of the site.

For more information about cookies and how to delete them, please visit

Links to other websites

Our website may contain links to other websites. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.


There is no guarantee that any email sent to this site will be received by us or that the message will remain confidential whilst being transmitted.

Telephone calls

All calls may be recorded for the purposes of quality monitoring, fraud prevention and detection, compliance and training.

Contact Us

For any queries or questions about our privacy policy, or if you wish to file an information request, or if you wish to opt out of being kept informed about product and services as detailed in this privacy policy, please email

Disclaimer & limitation of liability

Whilst we make every effort to ensure that the information contained in this site is complete and accurate, we are not liable for any errors, omissions or misleading statements on these pages, other than to our Customers. Anything on this site is for information purposes only and does not constitute investment advice.

We reserve the right to make amendments and changes to the information on this site at any time. Unless it is clearly indicated, the information provided on this site is not intended to be an offer by us to enter into a contract with you. A contract will be formed only after we have accepted your application and have confirmed to you that a contract has been entered into.

It is your responsibility to ensure that any software downloaded onto your computer from this site is suitable and free from viruses.

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