Welcome, let us introduce ourselves
Protect the paws you love
At Scratch & Patch, we know pets are family. That’s why our insurance is clear, trustworthy, and built for people who care. From playful pups to wise old whisker-wearers – we’ve got you covered. No jargon, no fluff – just honest cover so you can focus on the belly rubs and cuddles.
So whether you’re a new puppy owner or looking to protect your trusty old friend, we can help.
Why pet parents put their trust in us
Compassion & Empathy – We know your pet means the world to you. They mean the world to us to.
Trust & Reliability – When life throws the unexpected your way, you need to know we’ve got your back. Dependable policies, efficient claims and a team who genuinely cares.
Clear, Honest & Transparent – Insurance shouldn’t be a puzzle. We make it easy to understand, so you always know what’s covered and what’s not.
Simplicity & Accessibility -Getting covered shouldn’t be complicated. Our process is easy, quick, and mobile-friendly – plus our team is just a click or call away.
Real help, right when you need it – We know that questions about your pet’s health can pop up at any hour—and with our 24/7 Vet Careline, you’ll have instant access to qualified veterinary professionals, day or night, 365 days of the year.
Multi-pet Discounts – Protect more than one pet and enjoy a paw-some 20% discount. Because every pet deserves great care — and you deserve the peace of mind that comes with knowing they’re all protected under one roof (and one policy).
Community – You’re not alone on this journey. Join a community of pet lovers, get expert tips, and feel supported every step of the way.
Real people, real pet lovers, ready to help
Our customer-service team lives and breathes pets: they’re owners too. Whether you’re asking about cover, making a change to your policy, or simply want friendly advice—they’re a click or call away.
Expert claims
Our expert claims team brings together over 40 years of combined experience in claims management and veterinary care. With a mix of industry professionals and former veterinary staff, they’re here to handle your claim with care and expertise.
24/7 Vet careline
Our 24/7 Vet Careline gives you instant access to experienced, RCVS-registered veterinary nurses—day or night. Whether it’s a late-night worry or a quick question, they’re here to help with expert advice. It’s included with every policy, completely unlimited, and can save you time, stress, and the cost of an unnecessary vet visit.