Contact us

Our frequently asked questions and online chat service provides the purrfect answer to help with everyday pet insurance queries.

You can also view other ways to contact us here.

Answers at your fingertips

FAQs

Our frequently asked questions might
be able to help you straight away

Ask a question

Scratch, the feline chatbot, is a smart cookie.
She’s here to help 😺

WhatsApp chat

Chat with our friendly customer service team
via WhatsApp

Call or email us

Customer service

Email:
admin@scratchandpatch.co.uk
Opening times:
Monday – Friday: 9am – 5pm
Saturday, Sunday & Public Holidays: closed
Festive holiday opening times 2024/25:
Tuesday 24th Dec – 9am – 3pm
Wednesday 25th Dec – closed
Thursday 26th Dec – closed
Wednesday 1st Jan – closed

Claims

Email:
claims@scratchandpatch.co.uk
Opening times:
Monday – Friday: 9am – 5pm
Saturday, Sunday & Public Holidays: closed
Festive holiday opening times 2024/25:
Tuesday 24th Dec – 9am – 5pm
Wednesday 25th Dec – closed
Thursday 26th Dec – closed
Wednesday 1st Jan – closed