Is my pet covered abroad?
Sometimes pets become ill or have an accident which needs veterinary attention, and this is where pet insurance can be of help from a financial point of view. We provide cover for this in the UK and within the EU (while you are travelling with your pet) as standard. Your policy is valid if your […]
What are my claim limitations?
Any pre-existing condition is excluded from cover and claims for any condition that showed signs or symptoms prior to the purchase of your policy will not be accepted. All claims are assessed on an individual basis, on their own merits and in accordance with the specific policy terms and conditions applicable to the policy you […]
Is it worth claiming if the claim is lower than my excess?
If the amount you are claiming is lower than your policy excess (and co-payment, if you have chosen this as part of your policy), we can still process your claim, but we will not be able to make a payment. However, the cost of the first treatment and/or submitted claim, less any applicable deductions (such […]
Is it beneficial to claim for amounts that are lower than my excess?
If the amount you are claiming is lower than your policy excess (and co-payment, if you have chosen this as part of your policy), we can still process your claim, but we will not be able to make a payment. However, the cost of the first treatment and/or submitted claim, less any applicable deductions (such […]
I’ve been to the vet multiple times, when should I make a claim?
If your pet has received multiple treatments for the same condition, you can either claim as each treatment takes place or all at once when full treatment is completed. If you decide to submit a continuation claim after each treatment, then you just simply submit a claim as you normally would. If treatments are for […]
How should I claim if my pet has had multiple treatments?
If your pet has received multiple treatments for the same condition, you can either claim as each treatment takes place or all at once when full treatment is completed. If you decide to submit a continuation claim after each treatment, then you just simply submit a claim as you normally would. If treatments are for […]
How often do claims get rejected/declined?
We accepted 94% of claims in 2023, so it is rare that a claim will be rejected but, like any insurer, it does happen. If your claim is rejected you will be told the reason for this. If you do not agree with the decision and can provide further evidence to support your claim, we […]
How long does it usually take to process a claim?
It depends on the complexity of the claim you’re making. We try to deal with all claims as quickly, efficiently and accurately as possible. The easiest and most efficient way to submit your claim is online here. Please ensure you have the following documentation and information to hand: Your policy number and Policy Schedule. The […]
How can I check the status of my claim?
If you have questions over your claim or require an update on an open claim, you can contact us on [email protected] or call us on 0330 102 6839 and choose option 3.
Does a claim under my excess amount contribute to future claims?
If the amount you are claiming is lower than your policy excess (and co-payment, if you have chosen this as part of your policy), we can still process your claim, but we will not be able to make a payment. However, the cost of the first treatment and/or submitted claim, less any applicable deductions (such […]