Why do I need pet insurance?
Pet insurance helps to protect you against unexpected costs related to your pet, such as vet bills. These costs can vary depending on the treatment required and where you live, but they can often run into the hundreds and sometimes thousands of pounds. You’ll understandably want to balance this need with the cost of your […]
Do you offer multi-pet discount?
Yes, our multi-pet discount protects all the pets in your family and is available regardless of the level of cover you choose. By insuring 2 or more pets with us, we’ll give you a 10% discount off your total insurance premium. This will be deducted automatically when calculating your quote. If you’re an existing Scratch […]
Do you offer advice on which policy to buy?
You will not be provided with advice or any recommendations relating to the purchase of a policy from us, but you will receive sufficient information on the product to enable you to make an informed decision on whether it meets your demands and needs. You can also find more information about the policies we offer […]
How do I get a quote?
You can get a quote online in just a few minutes here. You can find more information about the policies we offer on our website, by searching our FAQs, and by reviewing our Policy Documents. If you prefer to speak to us to discuss our policies you can contact us on 0330 102 6839. Although […]
How do I switch to Scratch & Patch if I am with another provider?
You can simply get a quote and purchase a policy with Scratch & Patch online in just a few minutes here. Just remember to cancel with your current provider. If you switch your cover from another insurer, we won’t enforce a waiting period. You will be able to claim for illness starting in the first […]
Can I get advice before going to the vet?
We don’t provide pre-authorisation for any vet treatment you may be seeking for your pet. We do know however that your pet’s health is important to you. That’s why we offer all our members unlimited access to our 24/7 Vet Careline, so that they can seek advice from our qualified RCVS vet nurses whenever they […]
What should I do if my pet passes away?
Saying goodbye to a beloved pet is never easy, but if the worst should happen, Scratch & Patch is here to support you. Whilst insurance may understandably be the last thing on your mind, there are a few things to consider.
