🚨 Service Update: We're currently experiencing issues with our customer service phone lines. Thank you for your patience!

Help Centre

Do you charge a fee when I make any changes to my policy?

No we do not charge a fee to make changes to your policy. In addition to the insurance premium for your plan, we will charge you a fee of £30 to cancel your policy (unless this is because your pet has died). If you cancel and you have made a claim on the policy, or if a claim has been made against you or your pet, any remaining annual premium not yet paid will become due. Where available, the remaining premium will be deducted from any claim payment due.

Unleash the best care for your pet - join us today!