A compulsory excess is the amount you have to pay towards the cost of your pet’s treatment you are claiming for. This applies to each separate injury or illness you are claiming for. Excesses are applied once per condition, per policy year. Therefore, if you submit further claims for the treatment your pet receives resulting from the same condition, but in a separate period of insurance, the excess will be applied again. The excesses specific to your chosen policy can be found within your Policy Schedule document. The excess amount will be deducted from any claim settlement amount paid to you or your vet.
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