Will my policy automatically renew?
Your policy is set to automatically renew each year. We will send you a renewal invitation at least 14 days before your policy renewal date so that you can make an informed decision about your policy and contact us should you not wish to renew. If you want your policy to renew, no action will […]
Will my premium stay the same each year?
We are unable to confirm if your premium will be the same each year due to changes that may have happened during the policy period. We will review your cover each year before offering to renew your policy. This means that we may change the terms and conditions of your cover, your premium, or not […]
What is the renewal process?
Your policy is set to automatically renew each year. We will send you a renewal invitation at least 14 days before your policy renewal date so that you can make an informed decision about your policy and contact us should you not wish to renew. If you want your policy to renew, no action will […]
How do I turn auto-renewal on or off?
Your policy is set to always auto-renew. If you would like to change your renewal status to never auto-renew, please call our customer service team on 0330 102 6839.
Can I renew my policy online?
Your policy is set to automatically renew each year. We will send you a renewal invitation at least 14 days before your policy renewal date so that you can make an informed decision about your policy and contact us should you not wish to renew. If you want your policy to renew, no action will […]
Can I amend my policy at renewal?
If you want to make changes to or cancel your policy at renewal, you will need to contact our customer service team by calling 0330 102 6839. Please note that you cannot make these changes via your customer account. We will let you know if this affects your renewal premium or claim conditions for your […]
Will claiming affect my premium?
Claiming will not affect your premium for your current policy term, however we will review your cover each year before offering to renew your policy. This means that we may change the terms and conditions of your cover, your premium, or not offer to renew your policy based on: The information you have provided to […]
