The best way to do this is to call our customer service team on 0330 102 6839 and they will help you update your records.
Alternatively, you can make the changes yourself at https://pay.gocardless.com/AL0000M40N3819, along with emailing us at [email protected] to let us know you’ve made the change. Remember to include your policy number in the email so that we can make sure that the transfer goes smoothly. If you do not email us the process will not be completed and our records will still show your old details, and this will mean that your premiums won’t be collected and your policy may be cancelled.