What is the difference between excess and co payment?
An excess is a compulsory contribution you are required to pay towards the cost of your pets treatment you are claiming for and applies to each separate illness or injury (condition), per policy year. If your claim is accepted, the excess will be deducted from any settlement amount we pay to either you or your […]
Will my premium stay the same each year?
We are unable to confirm if your premium will be the same each year due to changes that may have happened during the policy period. We will review your cover each year before offering to renew your policy. This means that we may change the terms and conditions of your cover, your premium, or not […]
Where do I find my monthly payment schedule?
We will send you your monthly Go Cardless payment schedule in your Welcome email when you purchase your policy. We will also send you this schedule when you renew your policy with us. If for any reason you mis-lay these documents and wish to re-clarify your monthly payment dates, please contact our customer service team […]
When will my monthly payment be taken after I purchase a policy?
Currently we are not able to change the date on which we collect your Direct Debit. Your Direct Debit date is set to 8 days after the date on which you purchased your policy. So, for example, if you purchased your policy on the 10th of the month, your first and subsequent Direct Debit payments […]
How do I pay for my policy?
You can either pay for your policy annually upfront with a debit or credit card, or monthly via Direct Debit using a debit card.
How can I change or update my bank account details or payment method?
The best way to do this is to call our customer service team on 0330 102 6839 and they will help you update your records. Alternatively, you can make the changes yourself at https://pay.gocardless.com/AL0000M40N3819, along with emailing us at [email protected] to let us know you’ve made the change. Remember to include your policy number in […]
Do you charge interest for monthly payments?
No, if you choose to pay monthly (which is always via Direct Debit) you will not be charged any interest. The cost would be exactly the same as if you paid annually.
Do you charge a fee when I make any changes to my policy?
No we do not charge a fee to make changes to your policy. In addition to the insurance premium for your plan, we will charge you a fee of £30 to cancel your policy (unless this is because your pet has died). If you cancel and you have made a claim on the policy, or […]
Do you charge a fee to set up my policy?
No we do not charge a fee to set up your policy. In addition to the insurance premium for your plan, we will charge you a fee of £30 to cancel your policy (unless this is because your pet has died). If you cancel and you have made a claim on the policy, or if […]
Can I select or edit the date my Direct Debit payment comes out?
Yes, you can select your preferred Direct Debit date when you purchase your policy or change the date of your Direct Debit payments at any time through your Customer Portal.