Will my policy automatically renew?
Your policy is set to automatically renew each year. We will send you a renewal invitation at least 14 days before your policy renewal date so that you can make an informed decision about your policy and contact us should you not wish to renew. If you want your policy to renew, no action will […]
Where can I find my policy documents?
Your policy documents were emailed to you when you first took out, or made changes to, your policy. You can also find all your documents by logging into My Account and viewing them on the homescreen.
Where do I find my policy number?
You can find your policy number on any email you have received from us since purchasing your policy, or by logging into My Account and clicking on ‘Policies’ in the top right corner of the homescreen.
How do I update my personal details?
You can update your personal details by logging into My Account and clicking on ‘Account’ and then ‘Edit’ in the top right corner of the homescreen.
How do I change my marketing preferences?
You can change your marketing preferences by logging into My Account and clicking on ‘Account’ and then ‘Edit’ in the top right corner of the homescreen.
How do I make a change to my policy?
To make a change to your policy you need to contact us on 0330 102 6839.
How can I change or update my bank account details or payment method?
The best way to do this is to call our customer service team on 0330 102 6839 and they will help you update your records. Alternatively, you can make the changes yourself at https://pay.gocardless.com/AL0000M40N3819, along with emailing us at [email protected] to let us know you’ve made the change. Remember to include your policy number in […]
Can I renew my policy online?
Your policy is set to automatically renew each year. We will send you a renewal invitation at least 14 days before your policy renewal date so that you can make an informed decision about your policy and contact us should you not wish to renew. If you want your policy to renew, no action will […]
Can I select or edit the date my Direct Debit payment comes out?
Yes, you can select your preferred Direct Debit date when you purchase your policy or change the date of your Direct Debit payments at any time through your Customer Portal.
Can I amend my policy at renewal?
If you want to make changes to or cancel your policy at renewal, you will need to contact our customer service team by calling 0330 102 6839. Please note that you cannot make these changes via your customer account. We will let you know if this affects your renewal premium or claim conditions for your […]