Can I add another pet to my policy?
Yes, our multi-pet discount protects all the pets in your family and is available regardless of the level of cover you choose. By insuring 2 or more pets with us, we’ll give you a 10% discount off your total insurance premium. This will be deducted automatically when calculating your quote. If you’re an existing Scratch […]
Can I submit a claim online?
The easiest way for you or your vet to make a claim is online. You can submit a claim here. If your vet submits a claim on your behalf then please share this link with them: https://scratchandpatch.claimsorted.com/submit-a-claim/vet Please ensure you have the following documentation and information to hand: Your policy number and Policy Schedule. The […]
Can I change my level of cover?
We do allow upgrade or downgrade of your cover level between our Standard Plans. If you choose to change your cover to one that provides a higher level of cover the higher level will apply to any injury and illness which first showed clinical signs after the transfer date. The higher limit will not apply […]