Can I add another pet to my policy?
Yes, our multi-pet discount protects all the pets in your family and is available regardless of the level of cover you choose. By insuring 2 or more pets with us, we’ll give you a 10% discount off your total insurance premium. This will be deducted automatically when calculating your quote. If you’re an existing Scratch […]
Can I submit a claim online?
The easiest way for you or your vet to make a claim is online. You can submit a claim here. If your vet submits a claim on your behalf then please share this link with them: https://scratchandpatch.claimsorted.com/submit-a-claim/vet Please ensure you have the following documentation and information to hand: Your policy number and Policy Schedule. The […]
Can I change my level of cover?
We do allow upgrade or downgrade of your cover level between our Standard Plans (Bronze, Silver, Gold, Prime, Premier and Premier Plus). If you choose to change your cover to one that provides a higher level of cover the higher level will apply to any injury and illness which first showed clinical signs after the […]