Can I pay with a debit or credit card?
Yes, you can either pay for your policy annually upfront with a debit or credit card, or monthly via Direct Debit using a debit card.
Can I pay for my policy in monthly instalments?
Yes, you can pay for your policy in monthly instalments. This can be chosen as an option on the payment page when quoting or renewing. When purchasing, a breakdown of the payments will be shown in a blue box on the payment page. Monthly payments can be selected at 0% APR and are paid via […]
Can I pay monthly for my policy?
Yes, you can either pay for your policy annually upfront with a debit or credit card, or monthly via Direct Debit using a debit card.
Can I pay by Direct Debit
Yes, if you pay your premium on a monthly basis then we always collect this via Direct Debit using the details you provide when you join us.
Can I make a single annual payment for my policy?
Yes, you can either pay for your policy annually upfront with a debit or credit card, or monthly via Direct Debit using a debit card.
Will I have to make a coinsurance payment (Co-payment) towards the cost of a claim?
If you have included the 20% co-payment option on your policy then this will be deducted from the final settlement value of each claim you make. For example, let’s say you have a policy with a £125 compulsory excess alongside a 20% co-payment and you are submitting a claim for a £1,000 vet bill. You […]
Why are deductions applied to medications?
Pet insurance providers have a duty to protect their policyholders from premium increases that would otherwise become unsustainable by including condition limits and caps on variable charges. The costs vets can charge for items such as medication can vary significantly from one practice to the next, as there is no current regulation of these charges. […]
When am I expected to pay my excess and/or co-payment when making a claim?
Any applicable excess and/or co-payment will be deducted from the claim settlement amount paid to either you or your vet for accepted claims.
What is a Co-payment?
Alongside paying the compulsory excess on your policy, an additional co-payment is an amount you’re willing to pay towards the cost of a claim. For example, let’s say you have a policy with a £125 compulsory excess alongside a 20% co-payment and you are submitting a claim for a £1,000 vet bill. You would pay […]
What is a claim excess and how does it work when I make a claim?
A compulsory excess is the amount you have to pay towards the cost of your pet’s treatment you are claiming for. This applies to each separate injury or illness you are claiming for. Excesses are applied once per condition, per policy year. Therefore, if you submit further claims for the treatment your pet receives resulting […]