Welcome, let us introduce ourselves

We want to provide pet insurance your pets will love you for.

For people new to pet insurance it’s not always the easiest to understand. We aim to simplify what it means and how it works.

The outcome results in clear, comprehensive cover that meets the needs of you and your 4-legged friends.

So whether you’re a new puppy owner or looking to protect your trusty old friend, we can help.

Meet Scratch and Patch

Say hi to Scratch. She’s our feline mascot. A bright, smart and cool character. Like all cats, she’s always keeping us on our toes. Plus, when she’s not snoozing, she’s sniffing out food and scratching the furniture.

This is Patch. He’s our canine friend. A happy-go-lucky chap and a lovable character. He’s the energetic reverse of Scratch, which makes them perfect partners, after all – opposites attract.

Meet the team

Peter Thompson – Managing Director

Peter has worked in insurance for 35 years with experience in both Operations and Systems, so is well positioned to ensure you and your pet are cared for by Scratch and Patch.

The family has had many pets over the years with the most loved being two Yorkies – Roxy and Rusty.

He loves sport and apart from playing golf and doing some recreational fishing, enjoys watching rugby and cricket.

Chris Hammett – Head of Finance

Chris has worked in insurance for over 20 years, of which over 15 have been within pet insurance.

He has had cats all his life but decided on a change and he’s now got a miniature dachshund who is loveable and needy in equal measure.

He enjoys walks, although not very far now with the small nature of his four-legged friend.

Dan Tulley – Head of Marketing

Dan joined us in July 2022 and with over 15 years experience in digital marketing, he’s well placed to ensure Scratch and Patch are looking their best at all times.

When Dan’s three kids aren’t constantly badgering him to get a new puppy, he spends his spare time relaxing with his guitar and running around the rugby pitch (not so relaxing).

Marie Woolmer – Head of Operations

Marie joined the Scratch & Patch family in 2020 to work alongside our claims and service team to ensure that the clarity and quality of our service, documents and policies are as good as possible.

She’s an animal lover, with both a dog and cat causing havoc around the house, but when Marie gets any spare time she enjoys teaching and taking part in trampolining.

Our customer service team

Our customer service agents are based in Doncaster and are here to help customers with queries about sales, policy management and amendments to cover.

The whole team are made up of pet lovers and pet owners with Kate and Lisa heading up the team to ensure that you get the service you deserve and we demand.

Contact our customer service team: 

0330 102 6839

Email: admin@scratchandpatch.co.uk

Monday – Friday: 9am – 5pm
Saturday, Sunday & Bank Holidays: closed

Our claims support team

Based in Preston, our dedicated claims team is made up of experienced claims management and ex-veterinary professionals. Combined experience of over 40 years and a number of veterinary and animal qualifications, it’s a team full of pet lovers including 11 dogs, 6 cats, 2 budgies and Trevor the tortoise!

Contact our customer service team: 

0330 102 6839 – OPTION 3

Email: claims@scratchandpatch.co.uk

Monday – Friday: 9am – 5pm
Saturday, Sunday & Bank Holidays: closed

Our 24/7 vet care team

The Scratch & Patch Vet Careline is a national team of highly experienced RCVS registered veterinary nurses who are on hand 24/7 to provide support and advice on any matter regarding your pet’s health.

By using the Careline before you go to the vet, you can potentially save yourself the time, inconvenience and the cost of an unnecessary trip. But the Careline is not just about emergencies, you can also get information about pet healthcare plus everyday advice and guidance.

Access to the Careline is included for all our members no matter the cover you choose, and it’s unlimited so you can use it as many times as you need.

Contact our 24/7 vet care team:

0333 332 1926

You can find out more about our 24/7 Vet careline here >