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Welcome, let us introduce ourselves

What we do

We want to provide pet insurance that your pets will love you for. We established this ambition in 2016 as an alternative to other pet insurers.

For people new to pet insurance it’s not always the easiest to understand. We try to simplify what it means and how it works. The outcome results in clear, comprehensive cover that meets the needs of you and your 4-legged friends.

So whether your Afghan Hound needs accident only protection or your Labrador needs lifetime insurance, see how we can help.


Find out more about our award winning pet insurance policies

Pet insurance >

Who are Scratch and Patch

Scratch with small Patch right

Say hi to Scratch. She’s our feline mascot. A bright, smart and cool character. Like all cats she’s sneaky, always keeping us on our toes. Plus, when she’s not snoozing, she’s sniffing out food and scratching the furniture.

Patch and small Scratch

This is Patch. He’s our canine friend. A happy-go-lucky chap and a lovable character. He’s the energetic reverse of Scratch, which makes them perfect partners, after all – opposites attract.

Meet the team behind the characters

Ian Rayland – Managing Director

Ian is our MD, he has been a dog and cat owner for over 35 years … also some fish, guinea pigs and a stick insect along the way.

He has a cat Domino and new Cockapoo pup, Lyla, has just arrived following the sad departure of Saffy a much-loved family Cocker Spaniel after 14 years.

A keen football supporter and player, he has also taken up yoga, pilates and tennis.

Chris Hammett – Head of Finance

Chris has worked in insurance for over 20 years, of which over 15 have been within pet insurance.

He has had cats all my life but decided on a change and he’s now got a miniature dachshund who is loveable and needy in equal measure.

He enjoys walks, although not very far now with the small nature of his four-legged friend.

Steve Watling – Head of Marketing

Steve joined us in March 2020 having joined us from Vitality where he headed up search engine marketing.

In his spare time Steve is a keen tennis player and does a little bit of coaching on the side.

At home he’s got 2 cats called Maxwell and Zara, who are brother and sister, although you wouldn’t know it based on how much they argue!

Marie Woolmer – Head of Operations

Marie joined the Scratch & Patch family in 2020 to work alongside our claims and service team to ensure that the clarity and quality of our service, documents and policies are as good as possible.

She’s an animal lover, with both a dog and cat causing havoc around the house, but when Marie gets any spare time she enjoys teaching and taking part in trampolining.

Our customer service team

Our customer service agents are based in Doncaster and are here to help customers with queries about sales, policy management and amendments to cover.

The whole team are made up of pet lovers and pet owners with Kate and Adam heading up the team to ensure that you get the service you deserve and we demand.

Our claims support team

Based in Elland, our dedicated claims team is made up of experienced claims management and ex-veterinary professionals. Combined experience of over 40 years and a number of veterinary and animal qualifications, it’s a team full of pet lovers including 11 dogs, 6 cats, 2 budgies and Trevor the tortoise!

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