Pet insurance cats and dogs will love you for
Our pet insurance at a glance
We offer 4 types of pet insurance across our cover levels to suit different needs and budgets.
Our key policy features
24/7 Vet careline
We know that your pet is part of your family. That’s why included in any cover you take out with us you’ll have access to our 24/7 Vet Careline. This gives you all day, every day access to speak online or over the phone with RCVS qualified vet nurses.
94% claims paid
If the unfortunate situation arises where you need to make a claim, we can assist by paying your claim fast and efficiently and often payments can be made directly to your vet. We paid 94% of all claims submitted in 2022.
Switching without the wait
It hasn’t always been easy to switch your pet cover, but we’re changing that. Most providers will impose a 14-day wait time for illnesses if you switch, but so long as you are an existing pet insurance holder when you switch to us, we won’t.
Recognised quality claims and cover
In the 2022 Moneyfacts Consumer Awards Scratch & Patch were awarded Highly Commended in both Pet Insurance Provider of the Year and Best Claims Service categories. As voted for by our customers.
Here to help
From our community
Our pet care survey
We’ve looked into the changing attitudes towards pet insurance and the ever evolving needs of customers across the UK. Uncovering what’s important to cat and dog owners when looking for cover for their 4-legged friends.
Getting a quote for your dog or cat takes just 3 minutes.