Our Gold plan is our maximum benefit level cover which helps to protect your pet from any accidents and eligible illnesses that they may suffer. Maximum benefit pet insurance provides protection for a condition up to the Vet Fee limit. Once you have exceeded the limit you will not be able to make any further claims for that condition.
- Up to the maximum benefit per injury / illness.
- In some cases there are restrictions on certain types of treatment types which are lower than the overall cover limit. These are called inner limits.
- Cruciate Ligament: £1,000
- MRI / CT Scan: £1,000
- Alternative treatment: £400
- Dental treatment: £4,000
- Diet food: £100
- Behavioural treatment: £nil
- Unlike other pet insurers, we don't impose a coinsurance payment when claiming. Check your policy wording to understand excess levels.
|A||Veterinary Fees* up to||£4,000|
|Inner Limits up to|
(Included within total Veterinary Fees amount above)
|MRI / CT Scan||£1,000|
|Covered in UK / EU PETS Scheme Area||Yes|
|Excess per injury or illness, per year||Dogs under 8: £100 or £125
Dogs over 8: £250 or £275
Cats under 10: £100 or £125
Cats over 10: £250 or £275
|B||Death (Applies only to dogs under 8 years old and cats under 10 years old)|
|Accident up to||£1,000|
|Illness up to||£1,000|
|C||Third Party Liability (Dogs Only)||£1,500,000|
|D||Loss & recovery (Applies only to dogs under 8 years old and cats under 10 years old)||£1,000|
|E||Emergency boarding and pet minding fees||£1,000|
|Pre-Existing Conditions||All pre-existing conditions are excluded from cover|
*The Vet fee amount includes;
- Up to £45 towards consultation fees for the each separate visit to the vet as a result of the condition
- Up to £110 per visit towards out of hours fees only where a vet confirms an emergency consultation was necessary
- Up to £150 per condition for all external laboratory fees including handling, postage and packaging and interpretation fees
- Up to £35 per session towards hydrotherapy, physiotherapy, accupunture, chiropractic, osteopathy or laser treatment fees
- Up to £350 per condition toward Specialist or Referral vet consultation fees
What maximum benefit cover protects against
Maximum benefit plans cover vet fees for injuries caused by accidents and illnesses. Our plans are based on an ongoing maximum benefit cover limit of £4,000 per condition.
It could provide a cost effective way of insuring cats and dogs who are in need of known ongoing treatment.
What's not covered
New conditions will be covered up to the limit. Once payments exceed the policy limit, no further payments will be made for that condition.
If you are looking for cover that protects against all new medical conditions which will then be re-instated at renewal then you can take a look at our lifetime pet insurance plans, or if you’re also looking for protection for existing conditions you can explore our Champs cover.
There are also some exclusions on our policies, such as specific dog breeds and treatment types. For full details see our policy exclusions.
If you’re insuring 2 or more pets then you’ll receive a 10% discount off your total insurance premium. The offer applies to our Bronze, Silver, Gold, Premier and Premier Plus cover and will be deducted when calculating your quote.
24/7 Vet Advice Careline
The Scratch & Patch Careline which is available 24 hours a day, 7 days a week, is included for all cover levels. Our friendly UK based team are available whether you’re looking for pet care advice or looking for assistance with a quote or a claim.
Need to claim?
If the unfortunate situation arrives where you need to make a claim on your policy, we can assist by paying your claim fast and efficiently and often payments can be made directly to your vet – so long as you and they agree. In 2021 we paid 93% of all claims made.
Cover benefits and what our members say
Switching without the waiting period
It hasn’t always been easy to switch your pet cover, but we’re changing that. Most providers will impose a 14-day wait time for illnesses if you switch, but so long as you are an existing pet insurance holder when you switch to us, we won’t.
Co-insurance is a payment in addition to the excess that’s shared between you and an insurer which splits the cost of claims, usually it’s an 80/20 split.
We want you to know exactly what your costs will be so we don’t impose a co-insurance payment on any of our plans.
Time limited cover FAQs
An excess is a compulsory payment made by you.
For time limited cover the excess is payable on each injury you make a claim for in each policy year. If your claim spans two plan years for the same injury you’ll be required to pay the excess each year.
For example, our excess for maximum benefit policies is £100 or £125 for a cat under 10 years old or a dog under 8 years old. The excess increases to £250 or £275 for older cats and dogs and so you would have to pay more. Check your policy documents to understand your excess levels.
If you claim under the Third Party Liability section of cover then the excess is £250.
What happens at renewal?
All our products are annual policies providing cover for new injuries and illnesses occurring after the policy has started and after the 14 day waiting period for illness has passed. We’ll send you an email 3 weeks before your renewal is due with the renewal price and how it compares to your current premium.
Please be aware that the chances of your pet getting ill increases as they age and this means your insurance premium will also increase. This increase could be significant if you have made a claim.
Is there a waiting period before my pet is covered?
Any new illnesses starting within the first 14 days of your policy are not covered. This is called a waiting period.
However, if you switch your cover from another insurer, we won’t enforce a waiting period, you will be able to claim for illness starting in the first 14 days.
We don’t have a waiting period for accidents or injuries.
Is there an age limit?
Your pet must be at least 5 weeks old when your policy starts. There is no upper age limit but please note that the excess increases and cover for death, euthanasia and loss and recovery ends when your dog reaches the age of 8 or your cat reaches the age of 10.