24/7 vet careline

All our members get free access to our 24/7 vet careline to talk through any health concerns they may have about their dog or cat.

What's the Scratch & Patch Vet Careline?

The Scratch & Patch Vet Careline is a national team of highly experienced RCVS registered veterinary nurses who are on hand 24/7 to provide support and advice on any matter regarding your pet’s health.

By using the Careline before you go to the vet, you can potentially save yourself the time, inconvenience and the cost of an unnecessary trip. But the Careline is not just about emergencies, you can also get information about pet healthcare plus everyday advice and guidance.

Access to the Careline is included for all our members no matter the cover you choose, and it’s unlimited so you can use it as many times as you need.

How to contact the Vet Careline

If you’re already a member you can use the details below to contact the Vet Careline team.

Not a member yet? Get a quote and join us today to start benefitting from unlimited access to the Careline.

Call the Vet Careline

Lines are open 24 hours a day, 7 days a week.

Chat online

Chat online to one of our veterinary nurses.

Hold a video call

Once you’ve called or started an online chat, our veterinary team can offer a video consultation with you and your pet.

Careline FAQs

Who operates the Careline?

The Careline is operated by the country’s most trusted veterinary helpline provider, VetsDirect Limited, they have been providing expert support and advice to pet owners for over 10 years.

Can I be referred for treatment or make a claim directly through this?

The Careline is not designed as a claims helpline. It can help to identify whether your pet requires vet treatment but cannot give any advice or help on the claims process with us, nor are we able to refer your pet for treatment. However, before you make a claim, your pet must have seen a vet for an expert assessment.

Find out more about our claims process.

What to know before contacting the Careline

Upon contacting the Careline you’ll be asked to confirm the following details.

  • Your insurance policy number, shown on your schedule
  • Describe your concerns, questions or your pet’s symptoms

How many times I can use the Careline?

Our members can get unlimited access to the Careline. This is included in all member plans and so long as your plan is active you can contact the Careline as many times as you need.