When you join us, you’ll have access to fantastic features and benefits alongside award-winning pet insurance.
Additional benefits to make your life that bit easier
We try to make our pet insurance as simple as possible. That’s why when you take out any plan with us you’ll automatically get access to all these benefits.
24/7 access to pet Careline
We know that your pet is part of your family. That’s why included in any cover you take out with us you’ll have access to our 24/7 Careline. This gives you all day, every day access to speak online or over the phone with RCVS qualified vet nurses.
94% claims paid
If the unfortunate situation arrives where you need to make a claim on your policy, we can assist by paying your claim fast and efficiently and often payments can be made directly to your vet. We paid 94% of all claims submitted in 2022.
Switching without the wait
Switching your pet insurance has never been easier. Most providers will impose a 2 week wait time if you switch, but we won’t, giving you security and peace of mind of continued cover.
Recognised quality claims and cover
In the 2022 Moneyfacts Consumer Awards Scratch & Patch were awarded Highly Commended in both Pet Insurance Provider of the Year and Best Claims Service categories. As voted for by our customers.