Switch your cover from another provider and we’ll cover you without the typical 14 day waiting period for illnesses. Our 5* Defaqto rated cover could be a great option when looking for a better pet insurance deal.
Multi-pet discount
If you’re insuring 2 or more pets then you’ll receive a 10% discount off your total insurance premium. The offer applies to our Bronze, Silver, Gold, Premier and Premier Plus cover and will be deducted when calculating your quote.
95% claims paid
If the unfortunate situation arrives where you need to make a claim on your policy, we can assist by paying your claim fast and efficiently and often payments can be made directly to your vet – so long as you and they agree. In 2020 we paid 95% of all claims made.
No co-insurance
Co-insurance is a payment in addition to the excess that’s shared between you and an insurer which splits the cost of claims usually it’s an 80/20 split.
We want you to know exactly what your costs will be so we don’t impose a co-insurance payment on any of our plans.
24/7 Careline access
The Scratch & Patch Careline which is available 24 hours a day, 7 days a week, is included for all cover levels. Our friendly UK based team are available whether you’re looking for pet care advice or looking for assistance with a quote or a claim.
Common FAQs when switching
What should I consider before I switch?
While all of us want cheaper insurance costs, it’s not always about price. Compare the details of the cover, what are the cover limits for vet fees and the inner limits for specific treatments. You should also consider whether your pet has any ongoing conditions or treatments that would need to be continued with your new insurer. When switching to us, any existing conditions will be excluded from cover.
Do you offer cover for pre-existing conditions?
We are no longer offering our pre-existing conditions cover for new customers. You can still switch to us, but any pre-existing conditions will be excluded from cover.
Do I need to provide any evidence of previous claims or my pet’s health?
No. Unlike car insurance it’s not a case of proving no claims certificates. As you go through a quote with us you’ll be asked a series of questions about your pet’s health, and you’ll be asked to make declarations about the information you’ve told us.
This is what we will reference back to should you need to make a claim. It’s very important that you fill this information out accurately and honestly as you could find that any wrongful statements could invalidate a claim.
I switched to you when you covered pre-existing conditions, am I still covered for them?
Yes, we have stopped offering pre-existing conditions cover for new customers only. As an existing customer you will still be covered for conditions stated in your policy documents. You will also be able to continue to renew your policy with the same conditions covered should you wish.