If you want to make changes to or cancel your policy at renewal, you will need to contact our customer service team by calling 0330 102 6839.

Please note that you cannot make these changes via your customer account. We will let you know if this affects your renewal premium or claim conditions for your new cover level.

If you change your cover to one that gives a higher level of cover, the higher level will apply to any injury and illness which first showed clinical signs after the transfer date. The higher limit will not apply to any pre-existing condition. If you don’t currently have a 20% voluntary excess on your existing policy, you can also choose to have this included on your new policy.

If you choose not to renew your policy with us and you have a lifetime policy, then due to their ‘long-term’ nature, you may find it difficult to find alternative cover for any conditions you have already claimed for as they will be pre-existing and you might not be able to claim for them again.