We accepted 94% of claims in 2023, so it is rare that a claim will be rejected but, like any insurer, it does happen. If your claim is rejected you will be told the reason for this. If you do not agree with the decision and can provide further evidence to support your claim, we are more than happy to review our assessment. You also have the right to make a formal complaint to us. You can find out more about our complaints procedure here.