Your policy is set to automatically renew each year. We will send you a renewal invitation at least 14 days before your policy renewal date so that you can make an informed decision about your policy and contact us should you not wish to renew. If you want your policy to renew, no action will be needed.

We can choose not to offer renewal of your policy.

If during the period of your policy you have previously contacted our customer service team to request for your policy to not automatically renew and you now wish to take up a new policy with us, please contact our customer service team by calling 0330 102 6839. Please be aware that the chances of your pet getting ill increases as they age and this means your insurance premium will also increase. This increase could be significant if you have made a claim.