Frequently Asked Questions

To save you time in contacting us, we’ve tried to answer as many of your questions as possible. You can either enter your question in the search bar below, or browse through all our FAQs by clicking on the relevant category.

Scratch & Patch are paid a percentage of our customer’s premium which enables us to maintain our services to you, the customer. Only Pets Cover Limited, trading as Scratch & Patch, offer pet insurance underwritten by Stonebridge International Insurance Limited. Only Pets Cover Limited have delegated authority from Stonebridge International Insurance Limited to underwrite insurance policies on it’s behalf.

Scratch & Patch has been providing comprehensive insurance cover for thousands of dogs and cats since 2016. We’re proud of our history and just as proud to deliver on our mission of helping as many pet parents as possible feel confident about their pet insurance.

At Scratch & Patch we understand that your pets are part of your family. That’s why we want to provide pet insurance your pets will love you for. For people new to pet insurance, we know it’s not always the easiest to understand. That’s why we aim to simplify what it means and how it works, giving you peace of mind with comprehensive cover that protects all your 4-legged family members.

So, whether you’re a new puppy owner or looking to protect your trusty old friend, we can help. You can find all the information you’re looking for on our website and in our FAQ section.

Scratch & Patch’s pet insurance policies are underwritten by Stonebridge International Insurance Ltd. Registered Office: 14th Floor, 33 Cavendish Square, London, United Kingdom, W1G 0PW. Authorised and regulated by the Financial Conduct Authority. Firm Reference Number: 203188

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