Free unlimited vet video consultations 24/7

Speak face-to-face with a vet on your phone, day or night, 365 days of the year

Expert pet care advice, from the comfort of your home, day or night

If your pet is unwell or has had an injury, our dedicated RCVS-registered vet team is on hand day or night, so you can get fast, expert advice and peace of mind.

By using the Careline before you go to the vet, you may also be able to save yourself the time, inconvenience and cost of an unnecessary trip.

The Scratch & Patch 24/7 Careline is free for all our customers, whenever they need it, at the tap of a button.

A happy pet, from nose to tail

With their zest for life, we know our pet’s can get into all kinds of unwelcome mishaps! But sometimes as pet parents, we may also have questions about our pet’s general health. Our RCVS-registered vet team is here to give you expert advice on all aspects of your four-legged friend’s wellbeing, whenever you need it.

✅ General pet health advice
✅ Feeding, diet, and nutrition
✅ Behavioral advice
✅ Dental care

✅ Puppy training
✅ Toilet training
✅ Vaccinations
✅ Caring for older pets

Contact the Scratch & Patch 24/7 Vet Careline

Existing customers

Our RCVS-registered vets are here to help 24/7.
Simply log into your customer portal and tap the link
to start speaking with our team.

Join us today!

Join our 1000’s of customers and their happy,
healthy pets and take advantage of free unlimited calls
to our 24/7 Vet Careline today 😺🐶

Start my quote >

24/7 Vet Careline FAQs

Who operates the Careline?

The Careline is operated by the country’s most trusted veterinary helpline provider, VetsDirect Limited, they have been providing expert support and advice to pet owners for over 10 years.

Can I be referred for treatment or make a claim directly through this?

The Careline is not designed as a claims helpline. It can help to identify whether your pet requires vet treatment but cannot give any advice or help on the claims process with us, nor are we able to refer your pet for treatment. However, before you make a claim, your pet must have seen a vet for an expert assessment.

Find out more about our claims process.

What to know before contacting the Careline

Upon contacting the Careline you’ll be asked to confirm the following details.

Your insurance policy number, shown on your schedule
Describe your concerns, questions or your pet’s symptoms

How many times I can use the Careline?

Our members can get unlimited access to the Careline. This is included in all member plans and so long as your plan is active you can contact the Careline as many times as you need.